Customer Acquisition and Retention

We know that the equation for your success and ours is unparalleled customer care so that we all retain the customers who are calling.  this means answering quickly and most importantly conveying a positive tone with each interaction, helping where possible, and being good listeners. From answering product specific questions to placing orders or issuing return merchandise authorisations, each interaction point is a place where we can care for your customers and work to retain their loyalty through service . The techniques that our call center agents use are conversational in nature that allows them to focus not just on retaining the customer today, but also educating the caller and developing a trusting relationship with them to ensure long-term customer loyalty and a positive experience with your brand and product or service.  We achieve exceptional customer retention rates by employing highly-trained agents, customized scripted objection handlers and rebuttals, cross-selling, down-selling and frequent quality assurance monitoring and quality management.
Some of the key benefits you will experience by outsourcing your customer acquisition and retention calls include the following:

•    Higher Close Ratios;
•    Lower Cost of Sale;
•    Greater Top-Line Revenue;
•    Higher Customer Retention Rates;
•    Improve Process Efficiencies with Orders;
•    Increase Average Order Size;
•    Improve Scalability During Seasonal Spikes.

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